Accounts & Access

Information on how to lookup your username and reset passwords

Categories (3)

Password Policies

What makes a strong password? Learn about our new password policies.
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Network & WiFi

WiFi information, networking configuration, and security policies.
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Multi-factor Authentication (MFA)

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Articles (12)

Accessing and Using Smart Notebook Software

Burlington English Login Issues

Chrome issues with MVConnect - Chrome does not display/show the login page

Dual Credit Instructors Password Reset Issue

If you come across one of these accounts (i.e. you can’t reset the password), please check the account tab in AD to see if there is an expiration date. If the account is expired, please ask the instructor to contact one of the following people: Alex Terrazas (Student Success), Megan Peltier (Student Success), Iva Erkapic (Student Success), or Christina Cotta (Student Success) who in turn will ask the Networks team to extend the expiration date.

Faculty & Staff: How to Obtain Your Own Copy of Microsoft Office

Getting password synched with laptop

Passwords are not syncing correctly to laptop when someone is changing their password remotely on their laptop and it does not synch properly with the network.

How to fix "Cisco Webex Authorization Expired in Canvas"

The Cisco Webex component in Canvas may occasionally present faculty with a message stating that Webex authorization has expired.
While attempting to set up Webex in Canvas for the new semester, several faculty members encountered “Your Webex authorization has expired. Please re-authorize Webex”. This article is to fix this issue.

Instructions to connect students’ loaner laptops to Global Protect (GP) VPN connection

Instructions to connect students’ loaner laptops to Global Protect (GP) VPN connection

i-Pathways students' accounts access and support

Staff & Faculty - Instructions to connect laptops to Global Protect (GP) VPN working remotely

Support Contacts and Resources for Faculty & Students (Canvas, Cengage, McGraw-Hill, Pearson, WileyPlus, Goodheart-Willcox, RedShelf, Honorlock, Turnitin)

Student Services: How to activate a new student email account