Canvas Help Links

The Help link available in the Global Navigation menu will provide access to the following help tools:

• Orientation for Online Learners
• Canvas Student Training and Resources (this course)
• Search the Canvas Guides
• Ask your Instructor a Question
• Moraine Valley Help Desk
• Moraine Valley Library
• Training Services Portal

Canvas Community Help Resources

• Canvas Instructor Guides
• Canvas Student Guides
  • Canvas offers a number of guides to help every student succeed in using the system and its tools. These guides can be easily accessed by clicking Help in the left menu, then the Canvas Guides 
• Canvas Student Videos

Moraine Valley Help Desk

• Moraine Valley Help Desk

• Winter Session should CALL the Help Desk at (708) 608-4357.  Do NOT submit a ticket.
• The Helpdesk also supports
  • Cisco Webex
  • Panopto

Publisher Help Sites

Some Moraine Valley Community College courses use books and materials supplied by the following publishers. Of which additional resources are located on their individual websites, which can be found below.

• Cengage Support for Faculty
• McGraw-Hill Support
  • Contact Technical Support
  • or call: 800-331-5094
  • SIMNET
    • ​For CIS-115, all sections, we will be using SimNet from McGraw Hill
    • McGraw Hill Higher Education Support Page and Resources
    • It is strongly suggest that students CALL (800) 331-5094​, in addition to an online form submission. 
• Pearson Student Support
• WileyPlus Instructor Support and Training
• Goodheart-Willcox Tech Support
• Hands on Labs Student Resources
• Hands on Labs Faculty Resources
  • Joe Schubert (jschubert@scienceinteractive.com / Phone: 720.485.6077)
• Blue Door Labs
  • Student Support
  • Faculty Support
    • Look over the Help Center's frequently asked questions. 
    • Submit a Help Request.
    • Send us an email at support@bluedoorlabs.com

Partner Support Sites

• RedShelf eBook
  • The bookstore recommends you use this address, solve.redshelf.com, to submit a request to resolve this issue.
  • "Please direct any new students who need to be added to a course to solve.redshelf.com and select “Submit a request”.  There, they can enter their course information and request to be added for access." -- Bookstore
• Honorlock
  • Honorlock will continue to provide 24/7/365 support during this time.
  • For students, this is available through live chat (either in the LMS with the extension added or by visiting honorlock.com/support).
  • For faculty/admin, this is available by live chat, phone (1-844-243-2500) or email (support@honorlock.com)
• Turnitin (SimCheck)
  • How to contact support below.
  • Call Support: 866-816-5046
  • Email Support: Tiisupport@turnitin.com
  • Online Support Form: Create a Support Ticket
  • Turnitin Status Update