Navigate to https://passwordreset.microsoftonline.com/passwordreset#!/ or choose "Forgot your password?" option from the log in screen.

1. Enter your email address and choose "Next".

• Employee accounts are formatted: username@morainevalley.edu
• Student accounts are formatted: username@student.morainevalley.edu

2. Choose the contact method and enter your phone number that you have registered.

• You may also use an alternate email from the drop down to reset your password.

3. Enter the verification code you have received.

• If you used an alternate email - check your alternate emails inbox for a message from Microsoft that includes a password reset code. Enter the code into the reset tool to proceed.

4. You are now prompted to enter and confirm your new password.

References:

• Register the password reset verification method for a work or school account

• Reset your work or school password using security info