Overview
The information in this article describes how to contact the Help Desk for technology assistance
Information
The Moraine Valley Help Desk is located in Building T - Room T520. It is the first point of contact for Moraine Valley students, faculty and staff in need of technology assistance.
If you require technology assistance:
- Search the Knowledgebase for articles, tips, and resolutions
- Visit our Service Catalog to open a ticket
- On Campus: Dial extension x4357 (HELP) from any campus phone.
- Off Campus: Dial 1-708-608-HELP (1-708-608-4357)
- Visit the Help Desk in Room T520 located in the T-Building
- Email: HelpDesk@morainevalley.edu and a ticket will automatically be generated
When calling for technical assistance please have the following information:
- Your name and role (Student, Faculty, or Staff)
- Location of the issue (Building and Room Number)
- Existing ticket number if you have one created already
Help Desk Office Hours:
Fall/Spring:
Monday-Friday 7am-10pm
Saturday 8am-4pm
Summer:
Monday-Thursday 7am-10pm
Friday 7am-12pm
Saturday 8am-5pm
*After hours support is provided for critical systems and technical emergencies. If calling past hours, a ticket will be opened on your behalf and a technician will contact you the next business day.
Additional Resources
For more information, please contact the Help Desk at (708) 608-4357 or stop by T520.