Overview
Cisco Jabber is Moraine Valley's Unified Collaboration tool that can be used to chat with your colleagues and make phone calls. In addition to being able to call colleagues using their extension, you can make calls outside the college. Jabber allows you to use your work phone while being offsite without having to use your personal number.
Please note that if do not want to use Jabber and would rather have your work extension forwarded to your personal devices, you may do so. Please fill out the
Make a Request Form on ITConnect for assistance. You will need Sign In in the upper-right while in ITConnect.
Steps
To use Jabber as your phone, you will need a microphone. A webcam is optional. Please note that most computers with a built-in webcam also have an internal microphone that you can use. If using the computer's microphone, please connect headphones or ear buds to your computer. This will help prevent the person on the receiving end from hearing an echo. Please follow the section below that best fits what you are looking to do.
Using Jabber as your Work Phone (Moraine-Issued PC)
This section applies to all devices that were given out on campus the week of 3/16/20. If you have a Moraine-issued device, please check to see if Jabber is installed. If it is, please follow these instructions as well.
Step 1. Request access to use Jabber as your phone. Use the Make a Request Form. You will need Sign In in the upper-right while in ITConnect. If you have already been granted access, you can skip this step. In the Additional Information & Notes section of the form, please write that you are requesting Jabber access for your Moraine-issued PC.
Step 2. Open Jabber. Double-click on the Desktop icon.
Step 3. Sign in using your MVConnect username. You must include @morainevalley.edu. Click Continue.
Step 4. Enter your password, and click Sign in. Click Accept on the verify Certificate screen, if one appears.
Step 5. Change your calling options. Click on the phone icon in lower-left of Jabber. Choose "Use my computer for calls." If you do not see that option, or it is not working correctly, please contact the Help Desk at x4357. If it is not urgent, you can also submit a ticket via the Make a Request Form and someone will follow up shortly.
Step 6. Check your audio options. Click the Settings icon, and the Audio.
Step 6a. Test your speaker. Click the Play button. If you hear audio, your speaker is working. If it is not, use the drop-down to select a working speaker.
Step 6b. Test your microphone. Look at the bar and begin talking. If you see see blue levels, your microphone is working. If it is not, use the drop-down to select a working microphone.
Please note: If you are using Moraine-issued ear buds, you will need to plug them into the headphone jack on your computer and select Headset (with microphone). In Jabber audio options, please make sure the Realtek Audio option is selected.
Step 7. Click Apply and then, OK.
Step 8. Make a phone call. Use the Search bar to search or call your colleagues. Search by last name. Click the green phone icon. To make an outside call, you must dial 9, and then, one. For example: 917085555555.
Using Jabber as your Work Phone (Your Home PC/Moraine PC without Jabber)
This section applies to personal computers and laptop you own. This section also applies if you have a Moraine-issued device and Jabber is not already installed.
Step 1. Request access to use Jabber as your phone. Use the Make a Request Form. You will need Sign In in the upper-right while in ITConnect. If you have already been granted access, you can skip this step. In the Additional Information & Notes section of the form, please write that you are requesting Jabber access for your home PC or Moraine PC.
Step 2. Download Jabber from MVConnect. Sign into MVConnect and log into the Faculty & Staff portal.
Step 2a. Click Resources, and then, IT.
Step 2b. Click Documents, Forms, and Links.
Step 2c. Click CiscoJabberSetup. This will download the file, and you will need to launch the installer. If you have never installed software on your computer and do not know how to do so, please contact the Help Desk at 708-608-4357.
Step 3. Once installed, open Jabber software. If you did not opt to have it as a Desktop icon, you can launch Jabber by choosing Cisco Jabber from the list of programs on your computer.
Step 4. Refer to Steps 3-8 of the Using Jabber as your Work Phone (Moraine-Issued PC) section.
Using Jabber as your Work Phone (Mobile Devices)
If you wish to use Jabber from your phone or iPad, you may do so.
Step 1. Request access to use Jabber as your phone. Use the Make a Request Form. If you have already been granted access, you can skip this step. In the Additional Information & Notes section of the form, please write that you are requesting Jabber access for your mobile device. It is important to specify what kind of phone you have (iOS or Android).
Step 2. Download Cisco Jabber from your phone's app store.
Step 3. Open the Jabber app on your phone. Accept the certificate and click "Get Started Now." Please note that with any app, Jabber will ask you if it can use your microphone, have access to your contacts, push notifications, etc. The only one that is required is access to your microphone, so you can make calls.
Step 4. Sign in using your MVConnect username. You must include @morainevalley.edu. Click Continue and click to accept any certificates that pop up.
Step 5. Enter your password, and click Sign In.
Step 6. Make a phone call. Use the Search bar to search or call your colleagues. Search by last name. Click on their name to call them. To make an outside call, you must dial 9, and then, one. For example: 917085555555, and then, click the green call button.
Additional Resources
More information can be found in the Cisco Jabber manual located on MVConnect. The manual is also attached to this article. For assistance, please contact the Help Desk at (708) 608-4357.